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  • Wix Events | Intelligent Building

    Learn more about the events attended and hosted by MEIDS UK. Join our industry leaders and experts in discussions, workshops, and networking opportunities to stay ahead in smart technology and sustainable solutions. Al momento non ci sono eventi

  • Roamer: a Smart Buildings Mobile Application | Supporting Wayfinding, Room Contr

    A smart room‑booking and control solution for fixed‑location tablets, allowing users to check in, book instantly, adjust lighting, blinds and temperature, and submit service or catering requests — all from one intuitive interface. MEETING ROOM TABLET APP Book a Demo Meetings Made Easy . SIMPLIFY ROOM BOOKING AND CONTROL Unity is a smart room booking and control solution designed for dedicated meeting room tablets. Users can check in, book rooms instantly, adjust lighting, blinds, and temperature, and submit service or catering requests from one simple, intuitive interface. Room Availability Booking Schedule Bookings & Check In Room Controls Service Requests Room Information Room Availability. KEEP INFORMED AT A GLANCE Unity eliminates booking confusion and wasted time by clearly displaying room availability and occupancy. Screen colours and LED indicators provide immediate visual confirmation, allowing users to see room status instantly. Learn more Room Schedule. PLAN AHEAD WITH CONFIDENCE Unity provides more than real-time room status. Users can view upcoming bookings, browse the day’s schedule, and reserve the time slot that fits your meeting needs. Built-in safety features also provide updates on cleaning status, air quality, and room capacity before entering the room. Learn more Bookings & Check In. BOOK AND CHECK IN AT THE ROOM Manage meetings easily by checking in, ending, or extending sessions directly from the room tablet. Need a space for an impromptu discussion? Instantly reserve any available room for spontaneous collaboration. Book a Demo Room Control. MANAGE LIGHTING, TEMPERATURE, BLINDS & AV Adjust blinds, control temperature set points, dim lights for presentations, and switch audio-visual (AV) display sources from one unified interface. Learn more Service Requests. REPORT ISSUES INSTANTLY Keep meetings running smoothly by reporting issues directly from the room tablet. Whether an audio-visual (AV) problem or another issue in the room, users can quickly and easily alert IT or facilities teams and request support. Learn more Room Information. KNOW YOUR ROOM. GET THINGS DONE. Access key information about the meeting room directly from the tablet. Room details, audio-visual (AV) guidance, and hospitality instructions are available in one convenient interface. No more searching for laminated AV guides or printed instructions. A digital information hub provides the guidance needed to run an effective meeting, so occupants can focus on the meeting. Learn more A Full-Stack Approach to Smart Buildings. CHOICE. FLEXIBILITY. VALUE. Mobile App Create experiences that are worth sharing. Learn more Kiosk App Navigate your building through our Wayfinding interface Learn more Web App A web-portal for managing personal workplace settings, visitors and bookings Learn more Visitor App Streamline Check-ins and registrations making a smooth visitor experience Learn more Room App Create an inspiring, personal and productive meeting experience Learn more Outlook Add-In Find & Book the best space for your meeting needs throught a proven outlook plugin Learn more

  • Project Gallery | MEIDS IBSS | UK

    View our latest Intelligent Building projects IBSS Project Gallery . A snapshot of some of our Smart Building projects 22 Bishopsgate ICONICS deploy IBSS, a state-of-the-art Digital Twin hosted in Azure, into the PLP designed 1.275 million sqft workplace - Europe’s first vertical village. Platform 21 – Government Property Agency 60 London Wall - Integral 70 St Mary Axe – Integral 80 Fenchurch Street - Arcadis Deloitte Belgium: Portfolio 1 New Street Square - Deloitte ICONICS are proud to have supported Deloitte in delivering not only a space that forms the central hub of their new London campus, but the World’s first BREEAM Outstanding and WELL Certified Gold building that is both sustainable and entirely human-centred. Department for Business Energy and Industrial Strategy: Portfolio The Department for BEIS within the UK Government have begun a journey with ICONICS that has allowed them to build a scalable, Azure cloud-based solution that pulls together a variety of disparate property-based data sources and systems; think everything from lease agreements to meter readings across 180 buildings. BEIS can now see and prioritise the most underutilised buildings across their entire estate based on real-time data. Microsoft Headquarters: Campus A small, covert team of engineers at Microsoft cast aside suggestions that the company spend US$60 million to turn its 500-acre headquarters into a smart campus to achieve energy savings and other efficiency gains. Instead, applying an “Internet of Things meets Big Data” approach, the team invented a data-driven software solution based upon ICONICS COTS software that is slashing the cost of operating the campus’ 125 buildings saving Microsoft millions of dollars. CHP Sites - E.ON E.ON embarked on a project with ICONICS, delivered by Cougar Automation Ltd (a certified Gold partner of ICONICS), to allow E.ON to visualise and control its regional Energy Centres in one front-end, 64-bit solution from its brand new central control room in the heart of London. Terminal 5 - Heathrow Airport At its opening, the T5 Terminal at the London Heathrow airport included over 50 different systems, producing a massive tag count of over 3 million, handled easily due to the robust nature of ICONICS HMI/SCADA software. University of Bristol: Campus The University of Bristol is one of the top ranking universities in the UK composed of 25 academic schools. Wanting to integrate the campus buildings to provide a secure, future-proof centralised building management solution, the university turned to Cougar Automation Ltd. and ICONICS’ GENESIS64™. Schiphol Airport Schiphol Airport selected ICONICS for their Building Management software to run on over 30 PLCs, while monitoring over 300,000 tags. ICONICS HMI/SCADA software, implemented by JCI Netherlands, runs on three Microsoft Windows terminal servers and allows all 30 operators to work on the system at the same time as they monitor HVAC, Fire, Security, Lighting, Telephone and Water Systems. The Pentagon - Department of Defence With over 6.5 million square feet under one roof, the Pentagon is the world’s largest office building complex. Using O&M Engineering, Inc. and ICONICS HMI/SCADA software to monitor HVAC, Fire, Security, Lightning, Water Systems, Hazardous Agent Monitoring and more, building control management is more user-friendly and effective for Pentagon Operators. Solebury School ICONICS paired its HMI/SCADA software with Vortechs Automation to provide Solebury School with pre-emptive alarming through a Centralised Control Room, full point-and-click control, improved Energy Efficiency, Building and Energy Management along with integration with existing Microsoft Windows XP and Windows Server 2003. University of Virginia Founded in 1819 by Thomas Jefferson, the University of Virginia is made up of 11 schools in Charlottesville, VA, plus the College at Wise, spread out in over 500 buildings or facilities within 1,606 acres. The University offers bachelor’s, master’s, educational specialist, first-professional degrees (law and medicine), and doctoral degrees in a growing variety fields. The University of Virginia was named as the No. 2 best public university in the 2014 edition of the U.S. News and World Report. Town of Arlington/Peirce School The Peirce School is a public elementary school located in the town of Arlington, MA. The school is named after Captain Solomon Peirce, who served in the Revolutionary War. The original school building was built in 1924 and demolished in 2001. The current school facilities were built in 2003. City of Enid The City of Enid, Oklahoma, located 70 miles north of Oklahoma City, future-proofed their water operations by upgrading to 64-bit technology with GENESIS64™. The city’s water management services include production, distribution and reclamation.

  • MEIDS UK Privacy Policy | Intelligent Building

    Whether you are browsing our website or are one of our clients, MEIDS UK is committed to protecting the data of our customers. Privacy Policy 1. Scopo La presente Informativa sulla privacy del sito Web descrive come ICONICS UK Ltd. protegge e utilizza le informazioni fornite all'azienda quando si utilizza questo sito Web. Se ti viene chiesto di fornire informazioni durante l'utilizzo di questo sito web, queste verranno utilizzate solo nei modi descritti nell'informativa sulla privacy. La politica viene aggiornata di volta in volta, a discrezione di ICONICS UK Ltd.. L'ultima versione è pubblicata su questa pagina. La presente Privacy Policy del Sito è stata aggiornata il 27/04/2016. In caso di domande su questa politica, inviare un'e-mail marketing@iconics-uk.com . Oppure scrivici a: ICONICS UK Ltd. Castle Court, Castlegate Way, Dudley, West Midlands, DY1 4RD, Regno Unito. 2. introduzione Raccogliamo e utilizziamo determinate informazioni su individui al fine di fornire prodotti e servizi e per abilitare determinate funzioni su questo sito web. Raccogliamo inoltre informazioni per comprendere meglio come i visitatori utilizzano questo sito Web e per presentare loro informazioni pertinenti e tempestive. 3. Quali dati raccogliamo Possiamo, ma non siamo limitati a raccogliere le seguenti informazioni: • Nome • Titolo di lavoro • Informazioni di contatto compreso l'indirizzo e-mail • Informazioni demografiche, come codice postale, preferenze e interessi • Dati sull'utilizzo del sito web • Altre informazioni rilevanti per le richieste dei clienti • Altre informazioni relative a offerte speciali e sondaggi 4. Come utilizziamo questi dati La raccolta di questi dati ci aiuta a capire cosa stai cercando dall'azienda, consentendoci di fornire prodotti e servizi migliorati. Nello specifico, potremmo utilizzare i dati: • Per i nostri archivi interni • Per migliorare i prodotti e i servizi che forniamo • Per contattarti in risposta a una richiesta specifica • Per personalizzare il sito web per te • Per inviarti e-mail promozionali su prodotti, servizi, offerte e altre cose che riteniamo possano essere rilevanti per te • Per inviarti messaggi promozionali o chiamarti in merito a prodotti, servizi, offerte e altre cose che riteniamo possano essere rilevanti per te • Per contattarti via e-mail, telefono o posta per scopi di ricerca di mercato 5. Cookie e come li utilizziamo un. Cos'è un biscotto? Un cookie è un piccolo file posizionato sul disco rigido del tuo computer. Consente al nostro sito Web di identificare il tuo computer mentre visualizzi diverse pagine del nostro sito Web. I cookie consentono ai siti Web e alle applicazioni di memorizzare le tue preferenze al fine di presentare contenuti, opzioni o funzioni specifiche per te. Ci consentono inoltre di vedere informazioni come molte persone visitano il sito Web e quali pagine visitano. b. Come utilizziamo i cookie Possiamo, ma non siamo limitati a utilizzare i cookie per: • Analizza il nostro traffico web utilizzando un pacchetto di analisi. I dati aggregati ci aiutano a migliorare la struttura, il design, i contenuti e le funzioni del sito web • Identifica se hai effettuato l'accesso al nostro sito Web. Un cookie ci permette di verificare se hai effettuato l'accesso al sito. • Testare i contenuti sul nostro sito web. Ad esempio, il 50% dei nostri utenti può vedere un contenuto, l'altro 50% un contenuto diverso. • Memorizza le informazioni sulle tue preferenze. Il sito Web può quindi presentarti le informazioni che troverai più pertinenti e interessanti. • Per riconoscere quando ritorni sul nostro sito web. Potremmo mostrarti contenuti pertinenti o fornire funzionalità a cui hai avuto accesso in precedenza I cookie non ci forniscono l'accesso al tuo computer o qualsiasi altra informazione su di te, diversa da quella che hai scelto di condividere con noi. c. Controllo dei cookie È possibile utilizzare le impostazioni dei cookie del browser Web per determinare in che modo il nostro sito Web utilizza i cookie. Se non desideri che il nostro sito Web memorizzi i cookie sul tuo computer o dispositivo, devi impostare il tuo browser Web in modo da rifiutare i cookie. Tuttavia, tieni presente che ciò potrebbe influire sul funzionamento del nostro sito Web, alcune pagine e servizi potrebbero non essere disponibili per te. A meno che tu non abbia modificato il tuo browser per rifiutare i cookie, il nostro sito Web emetterà cookie quando visiti. 6. Controllo delle informazioni su di te Quando compili un modulo o fornisci i tuoi dati sul nostro sito Web, potresti ricevere comunicazioni di marketing da noi tramite e-mail, telefono, SMS o posta. Se hai accettato che possiamo utilizzare le tue informazioni per scopi di marketing, puoi cambiare idea facilmente, tramite uno di questi metodi: • Invia una mail a: marketing@iconics-uk.com • Scrivici a: ICONICS UK Ltd. Castle Court, Castlegate Way, Dudley, West Midlands, DY1 4RD, Regno Unito. Non affitteremo, distribuiremo o venderemo mai le tue informazioni personali a terzi a meno che non abbiamo il tuo permesso per farlo, o la legge ce lo richiede. Tutte le informazioni personali in nostro possesso su di te vengono archiviate ed elaborate secondo la nostra politica sulla protezione dei dati, in linea con il Data Protection Act 1998. 7. Sicurezza Conserveremo sempre le tue informazioni in modo sicuro. Per prevenire non autorizzati divulgazione o accesso alle tue informazioni, abbiamo implementato forti garanzie fisiche ed elettroniche. Seguiamo inoltre procedure rigorose per assicurarci di lavorare con tutti i dati personali in linea con il Data Protection Act 1998. 8. Collegamenti dal nostro sito Il nostro sito Web può contenere collegamenti ad altri siti Web. Si prega di notare che non abbiamo alcun controllo sui siti Web al di fuori del www.iconics-uk.com e il dominio www.intelligentbuildingssoftware.com . Se fornisci informazioni a un sito web. Leggi integralmente le informative sulla privacy e sulla protezione dei dati dei siti. In caso di domande relative a questa politica, si prega di inviare un'e-mail a: marketing@iconics-uk.com oppure scrivici a: ICONICS UK Ltd. Castle Court, Castlegate Way, Dudley, West Midlands, DY1 4RD, Regno Unito. Marketing We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you would like to discuss your preferences, please contact us. Promotional offers from us We may use your Identity, Contact, Technical and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or subscribed for our products and you have not opted out of receiving that marketing. Third-party marketing We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. Opting out You can ask us or third parties to stop sending you marketing messages at any time by contacting us or the relevant third parties (as the case may be). Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of purchases/subscriptions, product experience or other transactions. Cookies You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Change of purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 4. Disclosures of Your Personal Data We may share your personal data with the parties set out below for the purposes set out in the table above. Iconics Inc. based in the United States for the purpose of fulfilling client subscriptions for GENESIS64 and all associated products. External third parties as follows: Service providers acting as processors based inside and outside the UK who provide IT services, software and system administration services such as Wix.com Limited, Constant Contact Inc., The Sage Group plc and Microsoft. Professional advisers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services. HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 5. International Transfers Some of the parties listed above (in Disclosures of Your Personal Data) are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: the country where the personal data is transferred has received an adequacy decision such that it is deemed to provide an adequate level of protection for personal data. specific contracts are implemented which are approved for use in the UK which give personal data the same protection it has in the UK. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. 6. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 7. Data Retention How long will you use my personal data for? We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us. In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 8. Your Legal Rights Under certain circumstances, you have rights under data protection laws in relation to your personal data as follows: Request access to your personal data (commonly known as a data subject access request). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: If you want us to establish the data's accuracy. Where our use of the data is unlawful but you do not want us to erase it. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us. No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  • IBSS Privacy Policy | Intelligent Building

    Review our comprehensive Privacy Policy to understand how we collect, use, and protect your personal information. Learn about your rights and our commitment to safeguarding your privacy on our site. INTELLIGENT BUILDINGS SOFTWARE STACK Privacy Policy ICONICS UK LIMITED – INTELLIGENT BUILDING SOFTWARE STACK – PRIVACY INFORMATION Consent to installation of the App(s) Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is provided in our privacy policy which is available here: https://www.intelligentbuildingssoftware.com/ibss-privacy-policy. It is important that you read that information. The privacy policy is intended to provide personal data processing information to (a) users of the Intelligent Building Software Stack (IBSS) applications and services which comprise: Roamer (tenant experience) mobile application; Unity (room control and room booking) tablet application; Inspire (kiosk and digital signage) tablet application; Flex (personal workplace) web application, and (b) visitors to buildings where the IBSS applications and services are used in circumstances where the personal data of such visitors is collected. Before installation of the App, please indicate your consent to our processing of your personal data as described in our privacy policy referred to above. YES I consent to the installation of the App for the purpose of allowing me to utilise the functionality of the App in connection with my presence at and use of the building in relation to which the App is providing smart building functionality and services (Building). NO I do not consent to the installation of the App. How you can withdraw consent Once you provide consent by selecting "YES ", you may change your mind and withdraw consent at any time by uninstalling the App and contacting your subscription provider but that will not affect the lawfulness of any processing carried out before you withdraw your consent. Consent to processing Location Data YES I consent to processing of my Location Data (including details of my current location disclosed by GPS technology) so that location-enabled services are activated to enable the App to verify that I am in the Building. NO I do not consent to processing of my Location Data and location-enabled services are disabled in my settings. ICONICS UK LIMITED – IBSS PRIVACY POLICY Iconics UK Limited (referred to as we, us or our in this privacy policy) are committed to protecting your personal data and respecting your privacy. This privacy policy applies to your use of: the Intelligent Building Software Stack (IBSS) applications and services which comprise: Roamer (tenant experience) mobile application version R2023; Unity (room control and room booking) tablet application version R2023 Inspire (kiosk and digital signage) tablet application R2023 and Flex (personal workplace) web application, (together the Apps and each an App) once you have downloaded or streamed a copy of the App onto your mobile smartphone or tablet (as the case may be) (Device). any of the services accessible through the Apps or which we otherwise make available via a web portal (Services), unless there is a separate privacy policy which applies to a particular Service, in which case that privacy policy only applies. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The Apps are not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. Important information and who we are Processor Iconics UK Limited acts as a data processor in relation to personal data processed in connection with the Apps. Data privacy manager We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below: Name: Andre Scherpenzeel Email address: dpo@iconics-uk.com Postal address: Castle Court, Castlegate Way, Dudley, West Midlands, DY1 4RD Telephone number: 01384 246700 Complaints or concerns You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Changes to the privacy policy and your duty to inform us of changes We keep our privacy policy under regular review. This version was last updated in January 2023. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App or log on to use the Services. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Services. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. Third party links The Apps or the Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services. The data we collect about you Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you as follows: Identity Data: first name and last name. Contact Data: business email address. Device Data: includes the type of device you are using, a unique device identifier, the Device's IMEI number, the IP address of the Device's wireless network interface, mobile network information, the mobile operating system, the type of mobile browser in use, country, language and time zone setting. Some of this data may be unobtainable by us depending upon the configuration settings of the Device. Profile and Booking Data: includes your username and password, the spaces/rooms that you have booked, the tasks you are working on, your preferred building(s)/floors and your working hours. Usage Data: includes details of your use of any of our Apps or the Services including, but not limited to, traffic data and other communication data and the resources that you access. Location Data: includes your current location disclosed by GPS technology and/or the room/space you are currently occupying in the Building. Communications Data: your preferences regarding how we communicate with you. We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. How is your personal data collected? We will collect and process the following data about you: Information you provide. This is information (including Identity, Profile and Booking, Contact and Communications Data) you consent to giving us about you by filling in forms on the App and/or in connection with the Services, or by corresponding with us or by interacting with the App or Services (including making bookings and checking in and out of workspaces). It includes information you provide when you register to use the App or Services, download or register an App, subscribe to any of the Services, search for an App or Service and when you report a problem with an App or the Services. If you contact us, we will keep a record of that correspondence. As a visitor to a Building, you may provide your personal data to the person using the App for input to the App. Information we collect about you and your device. Each time you use the Services or one of our Apps we will automatically collect personal data including Device and Usage Data. We collect this data using local caching within the Apps, which is automatically cleared when the App is removed or can be manually cleared in the “User Preferences” menu. Location Data. If you consent, we also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings. You may elect to share your Location Data based on your bookings with third parties you nominate via the App. This is entirely optional. How we use your personal data We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances: Where you have consented before the processing. Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us. Where we need to perform a contract we are about to enter or have entered with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Where we need to comply with a legal or regulatory obligation. Purposes for which we will use your personal data Data security All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We will collect and store personal data on the Device you are using application data caches and browser web storage (including HTML5). We use local caching within the Apps, which is automatically cleared when the App is removed or can be manually cleared in the “User Preferences” menu. The IBSS web application uses sessionStorage for everything in flight but that is cleared at the end of the session (e.g. when the browser is closed). In addition, localStorage is used for theme (light or dark) and last used section/page of the App. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so. Data retention Details of retention periods for different aspects of your personal data are available in our retention policy which you can request by contacting us. In some circumstances you can ask us to delete your data: see Your legal rights below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. Your legal rights Under certain circumstances you have the following rights under data protection laws in relation to your personal data as follows: Request access to your personal data (commonly known as a data subject access request). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. You can exercise any of these rights at any time by contacting us. No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated

  • Book a Demo | Intelligent Building

    Book a demo with MEIDS UK and find out how we can help you get the most out of your intelligent building project. Prenota una demo Book a Demo . Vorrei una demo di: * Obbligatorio Digital SIgnage & Wayfinding Space Booking Space Utilsation User Experience Energy & Asset Efficiency Facilities Management Hard FM Soft FM Sustainability/ESG Occupancy Studies Sei un * Obbligatorio Proprietario Operatore Occupante Proprietario Sviluppatore Voglio iscrivermi alla newsletter. Invia Grazie per l'invio! A breve dovresti ricevere un'e-mail di conferma

  • Workplace Analytics & Reporting | Use Case

    USE CASE Workplace Analytics & Reporting TURN WORKPLACE DATA INTO ACTIONABLE INSIGHT Workplace decisions depend on accurate, timely information. Space usage, occupancy patterns, and service performance must be visible and measurable to support effective space and resource planning. IBSS brings workplace data into a single platform, enabling you to analyse performance, identify trends, and make informed decisions that improve efficiency and workplace experience. Book a Demo What You Can Do? Space Utilisation Analytics . DESIGN SPACES THAT ARE USED AND VALUED IBSS provides clear insight into how desks, rooms, and shared spaces are actually used across the workplace. By understanding real‑world utilisation, organisations can right‑size their real estate, reduce wasted capacity, and invest in spaces that are well used and genuinely support people in doing their best work. Workplace Performance Reporting . EXECUTIVE‑READY REPORTING FOR REAL ESTATE DECISIONS IBSS consolidates workplace KPIs into clear, C‑suite reporting that shows how the estate is performing at a glance. Portfolio‑level metrics across sites help leaders track utilisation, service performance, and operational effectiveness, supporting confident decisions on investment, standardisation, and workplace strategy. Occupancy & Attendance Insights . SEE WHEN AND WHERE PEOPLE WORK—OVER TIME IBSS reveals attendance and occupancy trends across days, weeks, and months, giving workplace teams a reliable view of demand patterns. These insights support smarter spatial planning—such as opening and closing floors in line with real usage—and help align building operation with occupancy to improve HVAC efficiency and reduce wasted energy. Visitor Insights & Analytics . PLAN VISITOR SERVICES WITH CONFIDENCE IBSS provides insight into both upcoming and historical visitor activity, helping teams anticipate demand and plan reception, security, and on‑site services more effectively. By analysing visitor attendance patterns, peak periods, and duration of stays, organisations can optimise staffing levels, streamline visitor flows, and ensure resources are aligned to real usage—delivering a smoother, more professional visitor experience across the building. Connected Workplace Intelligence. A COMPLETE VIEW OF WORKPLACE PERFORMANCE Workplace data from bookings, occupancy, services, and user activity is brought into a unified platform. A connected data environment provides a complete view of how the workplace operates, supporting deeper insight and more informed decision-making. Book a Demo Consistent Data Models Across the Portfolio. SEE UTILISATION PATTERNS ACROSS SPACES, BUILDINGS, AND REGIONS IBSS applies a consistent data model across the entire real estate portfolio, ensuring workplace data is captured, structured, and reported in the same way everywhere. This standardisation allows workplace leaders to compare space utilisation by space type - such as desks, meeting rooms, or collaboration areas - across buildings, floors, cities, and regions with confidence. By removing variation and inconsistency in how data is defined, IBSS helps organisations identify meaningful patterns, benchmark performance, and make informed, portfolio‑wide decisions on space strategy, investment, and standardisation. Book a Demo Historical Dashboards & Forecasting. DECISION‑READY INSIGHT ACROSS TIME, TEAMS, AND TOOLS IBSS provides historical visibility into workplace performance and key metrics, helping teams understand patterns over weeks, months and years. Trend analysis and forecasting support forward planning for space, services, and resourcing, with insight available through IBSS web analytics or accessed via APIs for integration into wider C‑suite reporting and business intelligence tools. Learn more From Limited Insight to Data-Driven Workplace Decisions. Before IBSS Limited historical visibility into workplace usage and performance Inconsistent definitions of spaces and metrics across regions and buildings Fragmented data across multiple systems, making comparisons difficult Manual reporting effort with variable data quality and repeatability Hard to identify trends and forecast demand for future space and services with IBSS Historical dashboards that reveal patterns over weeks and months (not just snapshots) A standardised data model enabling consistent reporting across the entire portfolio Unified workplace data across bookings, occupancy, services, and user activity for clearer insight Automated, repeatable reporting built on consistent, reliable data Trend analysis and forecasting available in IBSS web analytics or via APIs for C‑suite BI tools

  • Digital Workplace | MEIDS Ibss | England

    Reimagine your Digital Workplace with Smart Buildings Software. From low-cost desk booking, to gold-plated user experience and visitor management applications - choose a subscription plan that unleashes the potential of your workplace and people. Reimmagina il tuo posto di lavoro Esplora il modo in cui Smart Building Technology può creare collaborativo, sostenibile e Data Driven Workplaces, per soddisfare i mutevoli esigenze dei modelli ibridi. Tenant App Reach your on-site teams with a mobile experience that delivers. Explore the Tenant App Digital Signage Get your message across and let visitors and staff interact with information on workplace displays. Explore Digital Singage Space Booking Help everyone find and reserve rooms, desks, and more when going to the office. Explore Space Booking Visitor Management Make it easy to manage your visitors and streamline operational workflows for a better visitor experience. Explore Visitor Management Wayfinding Reach your frontline and on-site teams with a device-agnostic navigation experience that scales. Explore Wayfinding Management Hub Configure, manage, and deploy smart buildings at scale with a point-and-click admin and management portal. Explore the Management Hub Notificatons Communicate clearer by automating impactful notifications and targeted communications. Explore Notifications Utilisation Analytics Data-driven analytics on space usage, workplace trends and occupancy analytics. Explore Utilisation Analytics Indoor Air Quality Enhance indoor air quality in your buildings and keep your team informed about the air they breathe. Explore the Indoor Air Quality Sustainability Reach your ESG targets with data analytics, automation, and global energy reporting Explore Sustainability Energy Management Reduce your energy consumption and environmental impact through system and meter-agnostic energy reporting, and comprehensive comparisons across multiple IoT datasets. Explore Energy A full-stack approach to smart buildings . BRINGING YOU APP CHOICE, FLEXIBILITY & UNPARALLELED VALUE Learn More Learn More Learn More Learn More Learn More Learn More Learn More WORKPLACE . WORKPLACE . WORKPLACE EVERY WORKPLACE IS DIFFERENT. IBSS IS ADAPTABLE TO FIT YOURS. Lavora da qualsiasi luogo ABILITA LA PIANIFICAZIONE EFFICACE Dove vado a lavorare? Quando è meglio presentarsi in ufficio? Qual è l'ufficio più vicino a me per quello che devo fare? Come ci arrivo? Prenota e prenota qualsiasi cosa THINK scrivanie, CAMERE, SPAZI AMENTITY Book desk, sale, attrezzature spazi polivalenti ed eventi amenity. Gestire e controllare le capacità - Definisci le capacità della stanza, del piano e del livello dell'edificio nel nostro Digital Twin e comunicalo ai tuoi occupanti tramite la nostra suite di app Gioco adottivo Cambiare la collaborazione - Trova colleghi e riadatta gli spazi del team in base alle tendenze di utilizzo "Le aziende che adottano un approccio ibrido probabilmente utilizzeranno gli uffici per sviluppare connessioni più emotive , facilitare la collaborazione e creare esperienze umane " BERRY, J. E FEUCHT, K. (2021) Arrivi senza interruzioni & Esce - Dal controllo degli accessi Mobile-as-a-Pass, alle intuitive applicazioni di gestione dei visitatori: assicurati che i tuoi occupanti e ospiti siano accolti con facilità. Crea più pulito & edifici sicuri - Pulisci frequentemente, abilita il tracciamento locale, riduci i punti di contatto interattivi e riduci al minimo la trasmissione aerea Riunioni ibride Facile - Effortlessly share and update meeting updates whether you're in a meeting room or working from home with our room booking technology. Conosci il tuo costruzione - - HAI TEMPO PER GUARDARE IL NOSTRO WEBINAR? Navigazione nell'ambiente di lavoro ibrido Guarda il nostro Webinar on demand mentre discutiamo del ruolo che la tecnologia può svolgere in cambio delle strategie di lavoro; non solo nel 2021 ma oltre. RIGUARDA QUI Alzati e corri con i nostri pacchetti Digital Workplace Abbonati, integra e distribuisci la migliore tecnologia per il posto di lavoro digitale in settimane, non mesi. Dalla prenotazione a basso costo della scrivania, all'esperienza utente placcata in oro e alle risorse sostenibili, scegli un piano di abbonamento che libera il potenziale del tuo posto di lavoro e delle persone. Mettiti in contatto

  • Space Booking & Planning | Use Case

    USE CASE Space Booking & Planning. CREATE A WORKPLACE THAT WORKS FOR EVERYONE Modern teams need flexibility. Workspaces need structure. IBSS brings both together, helping you maximise space, reduce friction, and ensure employees arrive to a workspace that is ready and available. Book a Demo What You Can Do? Desk Booking . A GUARENTEED WORKSPACE, EVERY VISIT Employees book a desk before arriving, ensuring a workspace is available when needed. Desk booking increases utilisation, supports hybrid work patterns, and reduces unused or misallocated desks. Resource & Equipment Booking . TEAM DAYS, MADE EFFORTLESS Employees reserve audio-visual equipment, whiteboards, and specialist tools alongside their workspace, ensuring all required resources are ready when needed. Resource booking reduces setup delays, streamlines coordination, and supports productive meetings. Meeting Room Booking . SMART SCHEDULING THAT ENDS ROOM CHAOS Meeting room booking provides real-time visibility into availability, reducing double bookings and last-minute conflicts. Less manual coordination improves room usage and helps meetings start on time. Linked Space Booking . RESERVE EVERYTHING YOU NEED IN A SINGLE ROW Teams reserve connected desks or rooms in one booking, ensuring groups stay together and avoiding separation across floors. Linked space booking supports collaboration during project work, onboarding, and team-based activities. Coordination improves, teams stay aligned, and on-site work becomes more productive. Workplace Management That Runs Behind the Scenes YOUR OFFICE, RUNNING WITHOUT FRICTION Workplace management software keeps your office running smoothly without manual effort. Booking policies are applied consistently. No-shows are resolved automatically, and space availability stays accurate. Your team focuses on work instead of workplace admin. Book a Demo Enterprise Booking Policies & Rules. CONSISTENT, CONTROLLED, AND FAIR USE OF SPACE 
IBSS uses policy-driven booking rules to keep workplaces operating as designed. Organizations can control who can book spaces, when spaces can be used, and how long spaces can be occupied, preventing misuse, double booking, and space hoarding. Policies vary by space type, enabling short-stay areas, meeting rooms, and critical client spaces to be managed differently. Automated check-in and no-show release ensure valuable spaces are never lost. Book a Demo Automated Check-In / Check-Out. REAL-TIME SPACE AVAILABILITY AND RELEASE IBSS automatically releases rooms and workspaces when check-in does not occur, preventing valuable space from being locked by no-shows. This keeps availability accurate and ensures spaces are quickly freed for others searching for space, especially for impromptu, time-critical meetings. Real-time availability is visible where it matters: through LED-illuminated room tablets, live status maps on kiosk signage, and availability indicators in the mobile app. When a space is available, users can book directly at the room tablet for predefined, policy-controlled durations, making it easy to move into a space without delay. Learn more A Modern, Onsite Experience. REAL-TIME VISIBILITY AT YOUR FINGERTIPS Room booking tablets outside meeting rooms display availability, show upcoming meetings, and enable one-tap reservations. A seamless, modern experience supports confident booking without confusion or interruptions. Learn more From Daily Friction to a Seamless Workplace. Before IBSS Desk/room “guesswork” on arrival! Availability out of date by the time you get there No‑shows holding rooms Space hoarding (multiple bookings, long stays) Policies enforced manually (inconsistent outcomes) with IBSS Find and book the right space in advance or in seconds Live availability across app, kiosks, and room panels Automatic release when check‑in doesn’t happen Policy controls prevent conflicts and “camping” Governed Rules applied centrally, across all locations and types

  • Smart Buildings & Decarbonisation Webinar | Intelligent Buildings

    Register your interest in our webinar on decarbonisation in smart buildings. In partnership with Microsoft, let us help you on the road to net carbon zero. Edifici intelligenti e decarbonizzazione USARE AZURE IOT PER PROMUOVERE STRATEGIE NET ZERO Guarda Su richiesta Un Webinar ICONICS/Microsoft Come possiamo superare il clamore quando si parla di decarbonizzazione negli edifici intelligenti ? In che modo possiamo rendere i nostri investimenti PropTech a prova di futuro e garantire che i dati IoT corretti siano al centro di ciò che facciamo e di come lo facciamo? Insieme a Microsoft, ICONICS ha reinventato ciò che serve per ridurre significativamente il carbonio emesso dai nostri edifici, aprendo una strada basata sui dati verso Net Carbon Zero. Guarda Su richiesta I relatori Andrew Dyke DIRETTORE DEGLI EDILIZI INTELLIGENTI Carlo Payne RESPONSABILE PER LO SVILUPPO AZIENDALE DEL REGNO UNITO Alex Karim PIOMBO METAVVERSE MICROSOFT UK Perché partecipare? Torna alle origini Inizieremo demistificando cosa significhi carbonio zero netto nel mondo degli edifici intelligenti e come ci arriviamo. Stabilire la necessità del digitale Poche cose sono possibili senza una base digitale basata su cloud. Discuteremo il valore di #DigitalTwins quando si tratta di Sostenibilità e cambiamento comportamentale. Oltre gli studi pilota Il nostro panel discuterà non solo di ciò che è possibile, ma anche di ciò che è stato implementato nel mondo reale. Pensa alla manutenzione predittiva, agli studi sull'energia basati sull'intelligenza artificiale, alla rendicontazione standardizzata del carbonio e al ruolo della gestione degli occupanti nel mondo del lavoro ibrido.

  • Catering & Room Services | Use Case

    USE CASE Catering & Room Services EVERYTHING ALIGNED - FROM BOOKING TO DELIVERY IBSS treats client meetings as a complete experience, not a calendar entry. Spaces are booked alongside room layouts, adjoining areas, catering at specific service times, and required room resources, all managed within one workflow. This ensures every meeting is set up correctly, runs smoothly, and reflects the standard of service your clients expect. Book a Demo What You Can Do? Catering . HOSPITALITY-LED MEETINGS, DELIVERED WITH PERCISION IBSS enables dynamic menus tailored to locations and hosts, with catering ordered against defined cut-offs and service times. Employees schedule catering alongside room bookings, so services are prepared and delivered exactly when and where needed. Catering orders adjust automatically as bookings change, reducing manual coordination while improving both experience and operational efficiency. Manual Procedures . OPERATIONAL DETAIL & PRIORITIES, CLEARLY DEFINED IBSS enables flexible tagging to reflect operational workflows. Tags are applied directly to bookings to identify priority activities, such as VIP meetings or room readiness, keeping service teams aligned and in control of high-impact tasks. Service Coordination . MEETINGS & SERVICES, ALLIGNED AND COORDINATED Room configuration, furniture, linked spaces, catering, and resources are planned and managed through a single workflow. Hosts prepare meetings with confidence, while service teams operate from a shared, transparent view, delivering services accurately and without errors, delays, or miscommunication. Automate Catering Orders . CATERING WORKFLOWS, CONSISTENTLY EXECUTED IBSS enables automated catering policies that allow beverage trays to be pre-ordered based on expected attendance. Hosts can adjust or remove orders as needed, while default configurations ensure no requirement is overlooked.. End-to-End Service Orchestration. EVERY REQUEST ALIGNED FROM BOOKING TO DELIVERY Catering, room reservations, and service requests are managed within a single, connected workflow. Changes to meeting times, locations, or requirements automatically update related services, ensuring alignment across all bookings. Coordination remains consistent, even as schedules shift, reducing errors and avoiding service gaps. Book a Demo Service Policies & Delivery Rules. CONSISTENT, CONTROLLED SERVICE DELIVERY Service policies define how catering and room services are delivered across your organization. Rules dynamically manage catering availability based on preparation lead times and meeting schedules, with configurable cut-offs that account for weekends and non-working days. Time-based and seasonal menus, dietary filtering, and shared order notes ensure hosts and operations teams deliver the right service every time. Book a Demo On‑Demand Service Requests. FULL VISIBILITY FROM REQUEST TO RESOLUTION IBSS provides a complete, transparent view of service requests, from the moment a request is raised in a space through to ticket handling and resolution. Requests can be tailored to specific space types, with structured workflows routed to the appropriate resolver teams for efficient handling. Users can view issues already raised in shared spaces, helping to avoid duplicate requests, while service teams track status and progress in a single location. Typical use cases include coffee refresh requests and reporting IT, cleaning, and environmental issues.. Book a Demo A Well-Prepared Meeting Experience. ALL SERVICES IN PLACE BEFORE MEETINGS BEGIN Meeting hosts and participants have clear visibility into catering delivery, room setup, and service readiness. All required services are confirmed in advance, ensuring meetings begin without disruption. A well-prepared environment supports focus, productivity, and a better overall experience. Book a Demo From Disconnected Coordination to Seamless Service Delivery. Before IBSS Rooms booked here, services requested elsewhere Manual follow-ups and coordination Limited governance and audit trail Conflicting requests and miscommunication Inconsistent delivery and quality with IBSS Services added alongside the booking Automated routing and structured workflows Standard policies with traceability Clear, structured service instructions Reliable service outcomes, every time

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