An operational dashboard & management
application for cleaner, safer and more productive spaces.

OneLens Soft FM
Resolver Management

Native task categorisation & resolver management

Self-manage task categories and priorities in the Data Digital Twin administration portal. OneLens will generate and assign cleaning, catering, comfort or AV/IT tasks, manage their resolution, and empower your resolver teams do their best work.

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FOCUS ON WHAT MATTERS

Maintain Resolver Teams

Maintain and administer resolver teams

Define resolver groups and allocate workflows to your most common task categories. Once the resolver groups have been defined, allocate users to one or more of their respective resolver groups.

Real-time integration

Real-time integration with User Experience & Service Worker Apps

Close the loop between data generated from all the IBSS User Experiences apps (mobile apps, service worker app, kiosks and much more) and the task resolution engine.

KPI Management

KPI Management

Define target performance criteria for task resolution. View, manage and analyse the performance of your entire Soft FM team against those defined standards at a macro portfolio view and micro user/task level

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