Where does digital readiness begin? At London PropTech 2025, a fireside chat led by Jon Cook of Mitsubishi Electric Iconics Digital Solutions explored why there is no single starting point for smart-building transformation. Drawing on perspectives from across consulting, commissioning, integration, and automation, the discussion highlights how alignment between strategy, data, and infrastructure — not agreement — drives real digital readiness.

Building performance is no longer defined by basic operations or isolated efficiency projects. Around the world, building owners and facility teams are under pressure to reduce energy use, modernise aging infrastructure, meet ESG targets, and deliver healthier, more resilient environments.

What makes an office a place people genuinely want to return to? In today’s hybrid world, it’s no longer just about location or design, it’s about experience. The most successful workplaces are those that feel intuitive, connected, and human, where technology works quietly in the background to support comfort, collaboration, and productivity.