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ICONICS Offers Free Remote Expert Assistance Software Solution During COVID-19 Crisis

Updated: Jul 21, 2020

ICONICS offers free use of its CFSWorX™ remote assistance solution for front line workers to help companies address the travel and social distancing issues related to COVID-19.

Foxborough, MA – April 3, 2020 ICONICS, a leading provider of visualisation, artificial intelligence-based connected worker software for manufacturing, industrial and smart building applications, today announced the free use of its CFSWorX Connected Field Worker and Remote Expert collaboration product for the remainder of 2020. This is to help companies address the growing workforce and supply chain disruption created by the Coronavirus/COVID-19 pandemic.   As COVID-19 continues to spread across North America, the CDC has suggested that businesses implement remote work policies and travel restrictions to help slow the spread of the virus. The situation has become more troublesome over the past few weeks, and many companies are looking for ways to help limit business disruptions while keeping the health of employees a top priority. “COVID-19 is impacting the lives of people all around the world,” said Russ Agrusa, founder and CEO of ICONICS, “and is forcing a change in the way we socialise and work. At ICONICS, the health and safety of our employees, as well as the employees of our customers, system integrators, and partners is the company’s top priority. Therefore, in response to the current situation and what has transpired since the emergence of COVID-19, ICONICS is offering its advanced Remote Expert feature through its CFSWorX software at no cost through the end of 2020. This is part of our broader effort to help the many businesses affected by the sudden increase in work-from-home policies and travel restrictions resulting from the global outbreak of the virus. We hope to curb the predicted impact this virus will have on industrial companies and will remain steadfast in our commitment to serving the industry we call home.”   During this challenging time, video-conferencing, chat, and dispatching of remote experts to resolve issues and provide support and collaboration will be more important than ever in keeping employees safe while also enabling workers to continue operating their businesses. ICONICS’ Connected Field Worker solution with its integrated Remote Expert assistance feature helps to minimize the negative impact that COVID-19 is having on businesses by providing a remote collaboration and support solution that can be adopted in less than 60 minutes. This allows workers, technicians, and customers to get the support they need to do their jobs without compromising health, safety, or productivity. Companies that sign up will have free use of CFSWorX for the remainder of 2020, and will have access to the following features: 

  • Guide your field technicians and customers with live annotations for enhanced collaboration.

  • Stream live video and audio to remote experts to improve issue resolution and remote knowledge sharing.

  • Support remote users on their existing devices as well as AR-enabled wearable devices.

For more information on ICONICS’ Connected Field Service solution with Remote Expert assistance, or to sign up for a free trial, please visit the ICONICS website at

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