Making the Office Irresistible: Lessons from Leading Tenant Experience Projects

What You’ll Learn in This Blog

In this article, you’ll discover what top-performing workplaces teach us about creating spaces people love to use. You’ll learn how to:

• Recognise why experience has become the defining factor in workplace success

• Identify the digital conveniences that make hybrid work seamless and engaging

• Use data and analytics to continually refine the workplace experience

• Strengthen connection to inspire creativity, productivity, and loyalty

• See how the Intelligent Building Software Stack (IBSS) from Mitsubishi Electric Iconics Digital Solutions turns these lessons into practical, human-centred workplace solutions

Rethinking the Modern Office

What draws people back to the office? Experience remains the defining factor. A thoughtful environment shapes how people feel and how easily they can connect, collaborate, and contribute.

Many organisations now recognise that the key to revitalising the workplace lies in tenant experience. In this context, tenant experience refers to how organisations and their employees interact with the offices they occupy, focusing on spaces designed and managed to enhance comfort, productivity, and connection.

Once a concept applied mainly to multi-tenant office buildings, tenant experience has evolved to shape how companies design their own workplaces to be adaptive, digital, and deeply human. Leading global reports, such as the VTS 2025 Global Workplace Report and the Gensler Global Workplace Survey 2024, highlight that digital experience, comfort, and connection have become key drivers of employee satisfaction and in-office attendance.

The next step in creating that kind of experience is technology built on an understanding of how people use space. That’s where the Intelligent Building Software Stack (IBSS) from Mitsubishi Electric Iconics Digital Solutions comes in, enabling smarter, more connected workplaces designed for people.

Introducing IBSS: A Foundation for the Modern Digital Workplace

The Intelligent Building Software Stack (IBSS) from Mitsubishi Electric Iconics Digital Solutions provides the digital foundation that turns these principles into practice.

IBSS functions as a unified workplace platform that connects people, space, and systems into one intelligent ecosystem. Workplace management, environmental control, and data analytics come together within a single, scalable solution designed to simplify operations and elevate everyday experience.

Through IBSS, organisations can:

• Integrate booking, access control, wayfinding, and comfort management into one cohesive platform

• Empower employees with mobile and desktop tools to personalise their environment and collaborate more easily

• Provide facility teams with real-time insight into occupancy, utilisation, and environmental performance

By uniting seamless user experience with smarter building operations, IBSS transforms workplaces into adaptive, human-centred environments that foster creativity, productivity, and well-being. Here’s what that looks like in action.

Inside the Modern Digital Workplace: A User’s Perspective

Meet Anna, an analyst at a leading bank in London. Her company has implemented IBSS to elevate the tenant experience for its employees and make the office an irresistible destination for hybrid work.

Before heading to the office, Anna opens the IBSS app to check real-time occupancy data and book a desk near her project team. The app confirms her reservation and generates a digital access pass for the building.

When she arrives, IBSS checks her in automatically through secure access control, ensuring that only authorised employees can enter. The app then guides her to her floor through intuitive wayfinding and adjusts lighting, temperature, and air quality to her preferred comfort settings. Later that morning, she uses the same platform to find and book a nearby meeting room, invite colleagues, and order snacks and drinks for the session, all within the app.

As the office fills, sensors integrated with IBSS monitor occupancy, lighting, and air quality, optimising ventilation and illumination automatically to maintain comfort and energy efficiency. Before leaving, Anna checks the app’s insights to plan her next on-site day, choosing a quieter floor with better light for focused work.

For hybrid workers like Anna, IBSS delivers the kind of connected, people-first workplace experience that transforms an office from a place employees go to one they genuinely want to be in.

What Leading Tenant Experience Projects Teach Us About the Modern Workplace

Tenant experience once focused on leasing and amenities, but in today’s hybrid world, it defines how people engage with space itself. The same principles that keep corporate tenants satisfied now guide the design of high-performing, employee-focused workplaces.

The most successful offices integrate physical and digital experiences into one cohesive, intuitive system. IBSS achieves this integration by connecting people, space, and data to make every interaction meaningful and effortless.

Through our experience deploying and supporting IBSS across diverse customer projects, we have seen clear patterns emerge in what makes a workplace truly effective. Across the most successful tenant experience initiatives, four essential lessons stand out.

Lesson 1: Experience Is the New Differentiator

Employees no longer measure workplace value by location or design alone. They measure it by experience. People return to offices where they feel productive, connected, and supported.

IBSS delivers that experience by unifying comfort, booking, and access within a single platform that ensures every interaction is smooth, personalised, and efficient.

Lesson 2: Digital Convenience Drives Engagement

An office should be as easy to use as an app. Booking a desk, finding a colleague, or adjusting comfort settings should happen instantly and intuitively.

IBSS makes that experience seamless through an intuitive, user-friendly interface available on both mobile and kiosk applications. Employees and visitors can book spaces, navigate the workplace, and personalise their environment all from one connected system. When technology removes friction, engagement naturally follows.

Lesson 3: Data Enables Continuous Improvement

Great workplaces evolve, and data makes that evolution possible. Real-time insight from occupancy, air quality, and environmental sensors helps organisations design spaces that truly reflect how people work.

IBSS provides the dashboards and analytics that drive those insights, helping facility teams optimise layouts, reduce costs, and continuously enhance comfort and performance.

Lesson 4: Connection Builds Creativity, Productivity, and Loyalty

Connection is the heartbeat of an irresistible office. When people feel linked to their environment and to each other, collaboration flows naturally.

IBSS strengthens human connection by uniting booking, communication, comfort, and collaboration tools in one cohesive system. The result is a workplace that fuels creativity, productivity, and long-term loyalty.

Real-World Use Case: A Global Financial Organisation’s Digital Workplace Transformation

A major international financial institution headquartered in Europe recently partnered with Mitsubishi Electric Iconics Digital Solutions to create a next-generation digital workplace at its new headquarters. The goal was clear: build a flexible, data-driven environment that enhances collaboration, comfort, and well-being.

Using IBSS, the organisation deployed a connected platform for thousands of employees across multiple floors. The solution included:

• Enabling desk, room, and resource booking with real-time availability and wayfinding

• Providing mobile visitor management and colleague search tools for seamless interaction

• Offering thermal and lighting controls for individual comfort and well-being

• Monitoring occupancy and indoor air quality to inform smarter space and sustainability strategies

The result was a modern, adaptive office where data and design work hand in hand. IBSS helped the organisation improve collaboration, optimise space use, and deliver a consistent, people-first experience aligned with its sustainability and inclusivity goals.

By blending operational insight with digital engagement, IBSS turned this workplace into a model for how technology can make the office both efficient and irresistible.

Building the Future of the Irresistible Office

Comfort. Convenience. Connection. Collaboration. More than features, these workplace qualities set the standard for modern offices that deliver measurable impact. When technology integrates seamlessly with design and data, organisations gain environments that improve efficiency, collaboration, and employee satisfaction.

As organisations continue evolving their workplace strategies, success will depend on turning these outcomes into a lasting, human-centred approach. In doing so, businesses

that blend of technology with human experience will set the standard for the digital workplaces employees expect and deserve.

Frequently Asked Questions: Smart Technology and Workplace Experience

To help you explore what a digital workplace can achieve, we’ve answered some of the most common questions about smart technology and workplace experience.

What is a digital workplace?

A digital workplace uses connected technologies to unify booking, comfort, access, and analytics into one seamless experience. It helps employees work efficiently, collaborate easily, and enjoy greater comfort and control.

How does smart workplace technology enhance tenant or employee experience?

Smart workplace systems remove friction from everyday interactions. Tools like mobile booking, digital wayfinding, and real-time environmental controls simplify work and improve satisfaction.

Is implementing a digital workplace complicated or expensive?

Costs depend on scale, but most organisations achieve measurable returns through energy savings, improved space utilisation, and higher employee engagement. IBSS is designed for scalable deployment across sites and portfolios.

What makes IBSS different from other workplace platforms?

IBSS brings every aspect of the workplace together, from booking and comfort to analytics and access, in one intelligent ecosystem. This integration provides real-time insight, consistent experiences, and long-term adaptability.

Can smart workplace technology support sustainability and well-being goals?

Yes. IBSS monitors occupancy, comfort, and indoor air quality to help optimise energy performance and support employee wellness, all while aligning operations with ESG and sustainability objectives.

What’s the best way to get started?

Begin by identifying goals such as improving comfort, reducing costs, or enhancing collaboration. Then explore how IBSS can integrate existing systems to deliver a unified, future-ready workplace experience.

Build an Office Experience People Love

Discover how IBSS from Mitsubishi Electric Iconics Digital Solutions unites comfort, collaboration, and connection to make the modern workplace truly irresistible. To explore your digital workplace strategy contact one of our digital workplace experts.