Maintain and administer resolver teams
Define resolver groups and allocate workflows to task categories. Administer resolver users and assign to one or more resolver groups.
Native task categorisation & resolver management
Self-manage task categories and priorities in the Data Digital Twin. In OneLens itself generate and assign cleaning, catering, comfort or AV/IT tasks, manage their resolution, and watch your resolver teams do their best work.
Real-time integration with User Experience & Service Worker Apps
See data generated from all the IBSS mobile apps, whilst enabling reverse
KPI Management
Define target performance criteria for task resolution. View, manage and analyse the performance of your entire Soft FM team against those defined standards at a macro portfolio view and micro user/task level
Asset Categorisation & Operational Insight
Assign classes and risk categories in the Data Digital Twin against the connected capital assets in your building. In OneLens itself see operational and performance dashboards, real-time and historical data, for a single-pane-of-glass.
Alarm & Fault Management
Remove the hundreds of nuisance alarms from disparate building operating systems by normalising, masking, categorising and enriching any alarm from any system.
Condition-based & Predictive Maintenance via Fault Detection & Diagnostics (FDD)
Continually monitor your building stock by executing run-time FDD. With capital asset ontologies defined in the Data Digital Twin, run probability algorithms and peer group analysis to identify failure prediction, outlying performance issues, and apply root cause diagnosis
FM Task Management
Generate maintenance tasks based upon fault, condition, or prediction. Task automation and escalation can be allocated to resolvers internally within OneLens and the Service Worker App , or pushed to 3rd party applications e.g. CAFM. Filter tasks to categorise criticality, energy, comfort or business impact.
Energy Optimisation
The IBSS platform captures all live and historical energy data across the building, OneLens Hard FM turns that data into energy insights and analysis via rich, device independent, dashboards. Identifying performance regression to base line expectations, or anomaly detection, generates focus to the outlying energy issues with ease, and automates notifications to ensure reactive measures are efficiently delivered.
Data-driven Utilisation Insights
Get a clear picture of the utilisation levels across your real estate portfolio; whether under-used or in need of more space, analysts can filter utilisation statistics by time or space type (i.e. buildings, floors, workspaces, support spaces and amenities). OneLens delivers league table analysis to allows users to quickly identify their best and worst performing regions, buildings, spaces and assets.
Real-time Occupancy Sensing Studies
Regardless of sensor type or manufacturer, the IBSS Digital Twin combined with OneLens Occupancy & Utilisation Analytics can provide you with a holistic cloud-based view of current and historic occupancy levels.
